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After-sale Service
Service Commitment
We are committed to delivering high-quality rubber products and services while adhering to the highest business ethics.
Our policies ensure full compliance with international standards，including environmental regulations and corporate social responsibility (CSR) guideline.
Customer Service Principles
Responsiveness: All customer inquiries will receive a response within 24 hours.
Transparency: You'll benefit from transparent pricing and clear communication about our product specifications and delivery time.
After-Sales Support
Warranty & Returns : In the event of any defective products, replacement or refund will be provided in accordance with the contract terms. All cases will be handled seriously and promptly.
Technical Assistance: Free consultation on any questions regarding rubber products, including material selection and processing guideline.
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Demolding Difficulties
High adhesion between rubber and mold surface (especially with natural rubber or tacky synthetic rubbers)2. Complex mold geometries (undercuts, sharp corners, deep cavities)1. Improper or uneven application of mold release agents1. Thermal expansion/shrinkage causing rubber to grip the mold tightly
Rubber Overflow During Vulcanization
Causes: Excessive rubber material in the mold cavity. Poor mold sealing or incorrect pressure settings. Solutions: Redesign mold structure to better control rubber flow8. Adjust vulcanization pressure and material quantity.
Poor Dispersion of Additives
Causes: Insufficient mixing or improper compounding techniques. Agglomeration of fillers (e.g., carbon black) Solutions: Optimize mixing time and temperature in internal mixers. Pre-sieve powdered additives to avoid clumping
Blistering & Porosity
Causes: Trapped air or moisture in the rubber compound. Volatile components (e.g., solvents) evaporating during curing. Solutions: Use vacuum mixers to remove air bubbles. Pre-dry rubber and additives before processing
Add: Building # 7, No. 27, Songbai Ling Avenue, Zhonghan Huizhou Industrial Park, Zhongkai High-tech Zone, Huizhou, Guangdong, China 516032
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